Account Manager - Workers Compensation

Account Manager - Workers Compensation

26-11-24    Melbourne / Permanent

The Opportunity:

Are you passionate about building and maintaining strong client relationships? Do you thrive in a fast-paced environment where you can make a real impact on client performance and revenue growth?  We are seeking a dedicated and results-driven Account Manager to join a leading company in the insurance and claims management sector.

Key Responsibilities:

• Manage and nurture day-to-day relationships with clients, providing troubleshooting support and analysis to identify trends in claims, cost, and root causes.
• Collaborate with clients to implement processes and procedures that reduce risks and improve safety and performance.
• Educate clients on compliant claims management, industry codes, and legislation.
• Proactively engage with clients to manage pre-claim activities, such as injury prevention and performance improvement.
• Lead claims reviews and ensure meetings are focused and productive.
• Identify cross-sell opportunities to grow client relationships and contribute to revenue targets.
• Analyse performance trends and develop strategies to improve client service and satisfaction.
• Maintain strong internal relationships to ensure service delivery aligns with client needs.
• Prepare and present executive reports, service recovery plans, and monitor client retention.

Skills & Experience:

• Strong communication skills with the ability to manage conflict and maintain positive relationships.
• Proficient in Microsoft Office Suite; experience with Salesforce is desirable.
• Experience in the insurance, workers' compensation, or claims management sectors is preferred (1-3 years).
• Knowledge of legislation and industry best practices in claims management is a plus.
• Ability to build and maintain relationships with both clients and internal stakeholders.
• Experience in strategic engagement, identifying business opportunities, and managing service recovery plans.

If you are looking for the next step in your career, and want to work for a market leader, I would love to speak to you.

For a confidential discussion, please don't hesitate to contact Frances at f.standen@ensurerecruitment.com.au
APPLY NOW EMAIL A FRIEND BACK TO JOB LISTINGS